Guest Experience Lead - Front Desk

Atrium Hospitality LP; Concord (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Career growth

401(k) match

Health coverage

Paid time off

Discount programs

Job summary

Atrium Hospitality LP is seeking a Front Desk Associate in Concord, NC to oversee front desk operations, assist guests with check-ins/outs, and coach new team members. This role emphasizes guest satisfaction, teamwork, and efficient service in a busy hotel environment.

Ideal candidates will have strong customer service experience, some hospitality leadership, and the ability to use hotel systems confidently.

Qualifications

• Customer service experience required.
• Experience in hospitality or leadership preferred.
• High school diploma or equivalent.
• Tech-savvy with hotel systems.
• Ability to lift up to 50 lbs and stay on your feet.

Responsibilities

• Oversee front desk operations and act as the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and train new front desk team members.
• Resolve guest issues quickly and professionally.
• Assist with daily tasks like event sheet distribution and lobby readiness.

Skills

Customer service experience

Hospitality leadership

Education

High school diploma or equivalent

Job description

Atrium Hospitality LP is seeking a Front Desk Associate in Concord, NC to oversee front desk operations, assist guests with check-ins/outs, and coach new team members. This role emphasizes guest satisfaction, teamwork, and efficient service in a busy hotel environment.

Ideal candidates will have strong customer service experience, some hospitality leadership, and the ability to use hotel systems confidently.