Guest Experience Front Desk Specialist

Concord Hospitality Enterprises; Charlotte (NC); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

Life Insurance

Disability insurance

401(k)

Tuition assistance

Discounted hotel rates

Training & development

Career advancement opportunities

Job summary

Concord Hospitality Enterprises is seeking a Front Desk & Guest Care professional to welcome guests, manage daily front desk tasks, and ensure an exceptional stay. You will interact with guests, handle inquiries, and support hotel operations with a positive, service-oriented attitude.

The role emphasizes proactive communication, responsiveness, and a caring approach to guest needs, within a culture that values respect and teamwork across Concord Hospitality properties.

Qualifications

• Front desk guest-facing role experience is a plus.
• Excellent verbal and written communication skills.
• Ability to handle cash and process payments accurately.

Responsibilities

• Assist guests efficiently and courteously at all times.
• Maintain a high level of hospitality and service.
• Address guest concerns promptly and professionally.
• Process guest charges and handle payments following procedures.
• Manage guest mail and messages with confidentiality.
• Be knowledgeable about hotel programs and promotions.
• Communicate effectively with other departments.

Skills

Guest service

Communication

Cash handling

Multi-tasking

Problem solving

Education

High school diploma or equivalent

Tools

POS system

Job description

Concord Hospitality Enterprises is seeking a Front Desk & Guest Care professional to welcome guests, manage daily front desk tasks, and ensure an exceptional stay. You will interact with guests, handle inquiries, and support hotel operations with a positive, service-oriented attitude.

The role emphasizes proactive communication, responsiveness, and a caring approach to guest needs, within a culture that values respect and teamwork across Concord Hospitality properties.