Guest Experience Supervisor (Front Desk)

Concord Hospitality Enterprises; San Antonio (TX); Presencial; USD 42 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability options

401(k) with company match

Tuition assistance

Discounted room rates

Resumo da oferta

Concord Hospitality Enterprises is seeking a Front Desk Supervisor to lead the front desk team, ensure seamless guest experiences, and uphold Concord standards. You will be at the center of guest interactions, driving service excellence from arrival to departure.

This role emphasizes proactive, caring leadership, opportunities for advancement, and a commitment to delivering outstanding guest service in a fast-paced environment.

Qualificações

• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexible to work varied shifts including evenings, weekends, and holidays.
• Commitment to delivering outstanding guest service.

Responsabilidades

• Provide the highest quality of service to guests at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages with professionalism and accuracy.
• Maintain knowledge of staff, room locations, rates, amenities, and selling strategies.
• Take reservations and manage room blocks and special requests.
• Answer switchboard calls following proper telephone etiquette standards.
• Monitor room availability and assist AGM/GM with yield management and restrictions.
• Handle guest safes per established procedures.
• Keep the lobby and desk area clean and presentable.
• Maintain knowledge of emergency and security procedures.

Conhecimentos

Leadership

Communication

Interpersonal skills

Multitasking

Detail-oriented

Flexibility

Formação académica

High school diploma or equivalent

Hospitality or supervisory experience preferred

Descrição da oferta de emprego

Concord Hospitality Enterprises is seeking a Front Desk Supervisor to lead the front desk team, ensure seamless guest experiences, and uphold Concord standards. You will be at the center of guest interactions, driving service excellence from arrival to departure.

This role emphasizes proactive, caring leadership, opportunities for advancement, and a commitment to delivering outstanding guest service in a fast-paced environment.