Guest Experience Concierge & Private Lounge Host

Hyatt Hotels Corporation; Washington (District of Columbia); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k Company Match

Travel Discounts

Wellness Program

Educational/Professional Development

Referral Bonus

Job summary

Hyatt Hotels Corporation in Washington, DC is seeking a Front Desk Supervisor or Sales Coordinator to support front office operations at a local Hyatt property. You will greet and register guests, verify payment methods, handle reservations, balance accounts, and respond to guest requests to ensure a seamless stay.

Experience in customer service, a high school diploma, and a flexible schedule are preferred.

Qualifications

• Prior customer service experience or training.
• Ability to multi-task in a fast-paced hotel environment.
• Professional, engaging demeanor and strong communication skills.

Responsibilities

• Greet, register, and assign rooms to guests.
• Verify credit and establish payment method.
• Handle external reservations for dining, entertainment, and transport.
• Compute bills, collect payments, and balance accounts.
• Answer phone calls and respond to guest inquiries.
• Transmit messages using telephone or PMS system.
• Deposit valuables in safes; perform bookkeeping duties.
• Provide in-room dining and private lounge services as needed.
• Support management and strive to improve guest satisfaction.

Skills

Customer service

Multi-tasking

Guest interaction

Education

High School diploma or equivalent

Tools

PMS system

Job description

Hyatt Hotels Corporation in Washington, DC is seeking a Front Desk Supervisor or Sales Coordinator to support front office operations at a local Hyatt property. You will greet and register guests, verify payment methods, handle reservations, balance accounts, and respond to guest requests to ensure a seamless stay.

Experience in customer service, a high school diploma, and a flexible schedule are preferred.