Front Office Leader: Elevate Guest Experience & Revenue

Hilton; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Incredible travel perks

ESPP - Employee Stock Purchase Program

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Job summary

Hilton in Washington, DC is seeking a Front Office Manager to oversee daily front office operations and deliver memorable guest experiences from check-in to check-out.

Lead a guest-focused team, monitor satisfaction, drive revenue through up-selling, and coach colleagues to uphold Hilton's hospitality standards across all interactions.

Join an award-winning workplace culture and a global leader in hospitality.

Qualifications

• Experience in hotel front office management
• Commitment to hospitality and guest service
• Leadership and team development skills

Responsibilities

• Oversee daily front office operations including guest service, registration, room inventory, and policy adherence.
• Monitor guest satisfaction and guide the team to improve service quality.
• Promote hotel services and execute up-selling to drive occupancy and revenue.
• Provide regular updates and training on hotel offerings and local attractions.
• Welcome guests, respond to inquiries, and resolve concerns promptly.
• Supervise and coach front office staff to maintain a positive work environment.

Skills

Guest service

Team leadership

Front desk operations

Communication

Integrity

Job description

Hilton in Washington, DC is seeking a Front Office Manager to oversee daily front office operations and deliver memorable guest experiences from check-in to check-out.

Lead a guest-focused team, monitor satisfaction, drive revenue through up-selling, and coach colleagues to uphold Hilton's hospitality standards across all interactions.

Join an award-winning workplace culture and a global leader in hospitality.