Front Desk Manager: Guest Experience Leader

Sonesta International Hotels Corporation; Washington, Northern (District of Columbia, KY); Hybrid; USD 65,000 - 68,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with Company Match

Paid Vacation

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Life Insurance

Disability Insurance

Job summary

Sonesta International Hotels Corporation is seeking a Front Desk Manager for Royal Sonesta Capitol Hill in Washington, DC. The role leads the front desk team, trains staff, and schedules shifts while assisting the Front Office Manager with accounting and HR duties.

The Front Desk Manager serves as the lead for front desk technology systems and guest marketing initiatives, and represents the hotel in the GM's absence.

Responsibilities

• Deliver on Sonesta Service standards in all guest interactions.
• Train, supervise, and schedule front desk staff to ensure exceptional guest experiences.
• Oversee front desk operations, reservations, cash handling, and guest information security.

Job description

Sonesta International Hotels Corporation is seeking a Front Desk Manager for Royal Sonesta Capitol Hill in Washington, DC. The role leads the front desk team, trains staff, and schedules shifts while assisting the Front Office Manager with accounting and HR duties.

The Front Desk Manager serves as the lead for front desk technology systems and guest marketing initiatives, and represents the hotel in the GM's absence.