Guest Experience Ops Lead — Front Office & Housekeeping

Engage Hospitality LLC; Broomfield (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

Engage Hospitality LLC in Colorado is seeking a Front Office Manager to assist the General Manager in front office, housekeeping operations, and guest services.

You will train staff, supervise front desk, and coordinate with housekeeping to ensure guest satisfaction, room readiness, and consistent service standards. The role also involves handling accounts receivable and daily invoicing, with flexibility to cover shifts as needed.

Qualifications

• College degree preferred or equivalent training/experience.
• Minimum of 2 years hospitality experience.
• Experience in guest services preferred.
• Proficient in guest services and team development.
• Excellent written and oral communication skills.
• Strong leadership and interpersonal communication skills.
• Proficient in Microsoft Office; Opera system knowledge a plus.
• Flexible schedule including evenings and holidays.

Responsibilities

• Supervise Front Office staff and front desk duties.
• Oversee housekeeping and laundry to ensure cleanliness.
• Direct Front Office activities in line with standards and procedures.
• Greet guests and handle registration procedures.
• Resolve guest issues with empathy and escalate when needed.
• Coordinate with departments to maintain communication.
• Monitor payroll and maximize revenue while maintaining service quality.
• Oversee operations in the General Manager's absence.

Skills

Leadership

Guest services

Communication

Opera system

Microsoft Office

Staff training

Scheduling

Problem solving

Education

College degree preferred

Tools

Opera PMS

Job description

Engage Hospitality LLC in Colorado is seeking a Front Office Manager to assist the General Manager in front office, housekeeping operations, and guest services.

You will train staff, supervise front desk, and coordinate with housekeeping to ensure guest satisfaction, room readiness, and consistent service standards. The role also involves handling accounts receivable and daily invoicing, with flexibility to cover shifts as needed.