Front Desk Team Lead — Guest Experience & Ops

Bighorn Law; Colorado Springs (CO); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Competitive wages

Sick leave pay

401(k)

Hilton employee discounts

Job summary

DoubleTree by Hilton Colorado Springs is seeking a Front Desk Supervisor to oversee daily operations, train staff, and ensure guest satisfaction. This full-time role emphasizes team leadership, guest service, and adherence to hotel standards.

Responsibilities include supervising the front desk team, managing check-ins/outs, resolving guest issues, coordinating with housekeeping/maintenance, and handling cash and billing accuracy. Strong PMS skills and hospitality experience are required.

Qualifications

• High school diploma or equivalent is required; hospitality management degree preferred.
• 1–3 years of front desk or guest service experience with some leadership/training exposure.
• Strong communication, problem solving, organization, and PMS proficiency expected.

Responsibilities

• Staff supervision: manage front desk team schedules, daily tasks, and performance.
• Guest service & resolution: greet guests, handle check-ins/outs, resolve escalated complaints.
• Operations & training: train new hires, enforce standards, coordinate with housekeeping/maintenance.
• Financial duties: reconcile cash drawers, audit shift reports, verify billing accuracy.

Skills

Communication

Problem solving

Organization

PMS

Education

High school diploma or equivalent

Hospitality management degree (preferred)

Tools

PMS

Job description

DoubleTree by Hilton Colorado Springs is seeking a Front Desk Supervisor to oversee daily operations, train staff, and ensure guest satisfaction. This full-time role emphasizes team leadership, guest service, and adherence to hotel standards.

Responsibilities include supervising the front desk team, managing check-ins/outs, resolving guest issues, coordinating with housekeeping/maintenance, and handling cash and billing accuracy. Strong PMS skills and hospitality experience are required.