Front Desk Guest Experience Associate (24/7)

Concord Hospitality Enterprises Co.; Greensboro (NC); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Competitive Pay

Great Benefits including various level

401K Retirement Program with company

Complimentary Hotel Room Night Program

Group Life Insurance equal to annual

Voluntary Short and Long Term Disable

Verizon Wireless Discount

Education Assistance & LMS training

Job summary

Concord Hospitality Enterprises Co. is seeking a Front Desk Agent in Greensboro, NC to welcome guests, handle check-in/check-out, and coordinate guest services at a busy hotel lobby. The role focuses on proactive, courteous guest interactions and accurate payments.

The position offers opportunities within a supportive team culture and provides the core responsibilities needed to ensure a smooth guest experience around the clock.

Responsibilities

• Processing credit card transactions and other (restaurant, events, lounge) for the day
• Handling phone system, transferring calls, reservations, etcc
• Verify, balance and review hotel room availability
• Perform Check-in and Check-out procedures
• Administer guest payment policies and look for errors from the day shifts
• Prepare folios for the morning departing guests
• Maintain overall lobby appearance and assist with AM breakfast set up if needed
• Be versed in all hotel emergency procedures

Job description

Concord Hospitality Enterprises Co. is seeking a Front Desk Agent in Greensboro, NC to welcome guests, handle check-in/check-out, and coordinate guest services at a busy hotel lobby. The role focuses on proactive, courteous guest interactions and accurate payments.

The position offers opportunities within a supportive team culture and provides the core responsibilities needed to ensure a smooth guest experience around the clock.