Guest Experience & Front Desk Leader

Dimensionhospitality; Princeton (NJ); On-site; USD 65,000 - 75,000; Full time

Job summary

Dimension Hospitality in Princeton, NJ is seeking a Guest Service Manager to lead daily front desk operations and deliver exceptional guest experiences. You will coach the team, oversee check-ins/check-outs, reservations, and guest accounts, and address guest concerns with professionalism to uphold the brand’s hospitality standards.

You will work with housekeeping, engineering, and leadership to optimize service and performance.

Qualifications

• Previous front desk or hotel operations leadership experience required.
• Strong communication, service, and problem solving skills.
• Professional, reliable, and able to lead by example.
• Organized and comfortable managing multiple priorities.
• Confident working with hotel systems and guest service processes.
• Passionate about hospitality and creating memorable experiences.

Responsibilities

• Manage daily front desk operations and team performance.
• Train, coach, and support guest service representatives and supervisors.
• Oversee check ins, check outs, reservations, and guest account handling.
• Resolve guest concerns quickly and professionally.
• Ensure front desk procedures and brand standards are followed.
• Communicate effectively with housekeeping, engineering, and leadership.
• Monitor staffing needs, scheduling, and daily workflow.
• Maintain accurate logs, reports, and financial documentation.

Skills

Front desk leadership

Guest service excellence

Team coaching

Communication skills

Problem solving

Job description

Dimension Hospitality in Princeton, NJ is seeking a Guest Service Manager to lead daily front desk operations and deliver exceptional guest experiences. You will coach the team, oversee check-ins/check-outs, reservations, and guest accounts, and address guest concerns with professionalism to uphold the brand’s hospitality standards.

You will work with housekeeping, engineering, and leadership to optimize service and performance.