Guest Experience Leader — Front Desk & Operations

Hyatt Hotels Corporation; Jersey City (NJ); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical/dental/vision plans

401K program

Tuition assistance

Discounted room rates at Concord/hotel

Job summary

Concord Hospitality seeks a Guest Services Manager/Front Office Manager in Jersey City, NJ. You will oversee the front desk, ensure guest satisfaction, and uphold brand standards for superior service and product quality.

You will lead staff, train for brand compliance, and collaborate with management to drive guest satisfaction and revenue opportunities. This role emphasizes exemplary leadership and service delivery across hotel operations.

Qualifications

• Experience leading guest services in a hotel environment.
• Ability to train and develop front desk staff to meet brand standards.
• Strong customer service orientation with a focus on guest satisfaction.

Responsibilities

• Act as manager on duty for hotel and manage front desk operations.
• Lead and train front desk staff in check-in/check-out procedures and guest services.
• Support revenue management by participating in calls with brand and corporate teams.
• Ensure financial controls for cash, vouchers, inventories and receivables.

Skills

Guest service leadership

Front desk operations

Staff training

Revenue management

Job description

Concord Hospitality seeks a Guest Services Manager/Front Office Manager in Jersey City, NJ. You will oversee the front desk, ensure guest satisfaction, and uphold brand standards for superior service and product quality.

You will lead staff, train for brand compliance, and collaborate with management to drive guest satisfaction and revenue opportunities. This role emphasizes exemplary leadership and service delivery across hotel operations.