GUEST SERVICE MANAGER

Paycom; Princeton (NJ); On-site; USD 70,000 - 75,000; Full time

Job summary

Hyatt Princeton in Princeton, NJ is seeking a Guest Service Manager to oversee daily front desk operations, coach staff, and ensure guest interactions are welcoming, efficient, and solution oriented for every guest.

You will help maintain smooth operations, manage service recovery, and support the hotel’s reputation for outstanding hospitality by leading a motivated team in a fast-paced environment, while driving guest satisfaction and team morale.

Qualifications

• Front desk or hotel operations leadership experience required.
• Strong communication, service, and problem solving skills.
• Organized and able to manage multiple priorities while leading by example.

Responsibilities

• Oversee daily front desk operations and team performance.
• Coach staff and supervisors to deliver exceptional guest service.
• Oversee check-ins, check-outs, reservations, and guest account handling.
• Resolve guest concerns quickly and professionally.
• Ensure front desk procedures and brand standards are followed.
• Communicate with housekeeping, engineering, and leadership.
• Monitor staffing needs, scheduling, and daily workflow.
• Maintain logs, reports, and financial documentation.
• Support a welcoming, service-oriented environment for guests and staff.

Skills

Front desk leadership

Hospitality mindset

Communication skills

Problem solving

Tools

Hotel systems

Job description

Job Details: Job Location: Hyatt Princeton - Princeton, NJ, Position Type: Full Time, Salary Range: $70000.00 - $75000.00Salary/year, Job Shift: Any, You are confident, service driven, and skilled at leading front desk operations. You understand how to create exceptional guest experiences while supporting and motivating your team. If you thrive in a fast paced hospitality environment and enjoy solving problems with professionalism, keep reading.

The Role

As the Guest Service Manager, you oversee daily front desk operations, coach team members, and ensure all guest interactions are welcoming, efficient, and solution oriented. You help maintain smooth operations, manage service recovery, and support the hotel’s reputation for outstanding hospitality.

What You Will Be Doing

• Manage daily front desk operations and team performance
• Train, coach, and support guest service representatives and supervisors
• Oversee check ins, check outs, reservations, and guest account handling
• Resolve guest concerns quickly and professionally
• Ensure front desk procedures and brand standards are followed
• Communicate effectively with housekeeping, engineering, and leadership
• Monitor staffing needs, scheduling, and daily workflow
• Maintain accurate logs, reports, and financial documentation
• Support a welcoming, service oriented environment for guests and staff

Why You Will Love It Here

• Leadership role with daily guest impact
• Supportive team and opportunities for career growth
• A dynamic environment where no two days are the same

Qualifications: What Makes You You

• Previous front desk or hotel operations leadership experience required
• Strong communication, service, and problem solving skills
• Professional, reliable, and able to lead by example
• Organized and comfortable managing multiple priorities
• Confident working with hotel systems and guest service processes
• Passionate about hospitality and creating memorable experiences

EOE

Flexible to work any days of the week, including holidays and weekends