Guest Experience Leader – Front Desk & Service

Paycom; Princeton (NJ); On-site; USD 70,000 - 75,000; Full time

Job summary

Hyatt Princeton in Princeton, NJ is seeking a Guest Service Manager to oversee daily front desk operations, coach staff, and ensure guest interactions are welcoming, efficient, and solution oriented for every guest.

You will help maintain smooth operations, manage service recovery, and support the hotel’s reputation for outstanding hospitality by leading a motivated team in a fast-paced environment, while driving guest satisfaction and team morale.

Qualifications

• Front desk or hotel operations leadership experience required.
• Strong communication, service, and problem solving skills.
• Organized and able to manage multiple priorities while leading by example.

Responsibilities

• Oversee daily front desk operations and team performance.
• Coach staff and supervisors to deliver exceptional guest service.
• Oversee check-ins, check-outs, reservations, and guest account handling.
• Resolve guest concerns quickly and professionally.
• Ensure front desk procedures and brand standards are followed.
• Communicate with housekeeping, engineering, and leadership.
• Monitor staffing needs, scheduling, and daily workflow.
• Maintain logs, reports, and financial documentation.
• Support a welcoming, service-oriented environment for guests and staff.

Skills

Front desk leadership

Hospitality mindset

Communication skills

Problem solving

Tools

Hotel systems

Job description

Hyatt Princeton in Princeton, NJ is seeking a Guest Service Manager to oversee daily front desk operations, coach staff, and ensure guest interactions are welcoming, efficient, and solution oriented for every guest.

You will help maintain smooth operations, manage service recovery, and support the hotel’s reputation for outstanding hospitality by leading a motivated team in a fast-paced environment, while driving guest satisfaction and team morale.