Guest Experience Front Desk Leader

Sage Hospitality Group; Denver (CO); On-site; USD 62,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) employer match

Paid time off

Tuition reimbursement

Unlimited PTO

Parking or RTD pass

Hotel discounts

Referral bonus

Job summary

Hilton Garden Inn Denver Union Station seeks a Front Desk Manager to run daily front desk operations, ensure smooth guest check-in/out, and maintain high service standards. You will lead Front Desk Associates and coordinate with other hotel departments to enforce policies and training.

Your duties include managing cash handling, posting charges, assisting with group arrivals, and supporting the Assistant General Manager with staffing and evaluations, while ensuring timely guest resolutions and

Qualifications

• High school diploma or equivalent required.
• Minimum two years as front desk supervisor or four years front office hotel experience.
• Knowledge of guest services, hotel operations, and cash handling procedures.

Responsibilities

• Ensure smooth guest arrivals and departures with accurate registration and checkout.
• Manage cash transactions and maintain complete guest accounts.
• Assist and make recommendations to the Assistant General Manager on staffing and evaluations.
• Coordinate guest services for group arrivals and transportation to maximize guest satisfaction.
• Address guest complaints promptly to ensure a quality guest experience.
• Ensure all Front Desk duties are completed daily and follow emergency procedures.

Skills

Guest services

Cash handling

Bilingual helpful

Education

High School diploma or equivalent

Job description

Hilton Garden Inn Denver Union Station seeks a Front Desk Manager to run daily front desk operations, ensure smooth guest check-in/out, and maintain high service standards. You will lead Front Desk Associates and coordinate with other hotel departments to enforce policies and training.

Your duties include managing cash handling, posting charges, assisting with group arrivals, and supporting the Assistant General Manager with staffing and evaluations, while ensuring timely guest resolutions and