Front Desk Manager — Guest Services Leader

Hilton-Garden-Inn-Hotel; Miami (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

Hilton-Garden-Inn-Hotel in Miami, FL seeks a Front Desk Manager to supervise front desk staff, ensure adherence to hotel policies, and drive guest satisfaction. You will work with the Operations Manager to maintain a smoothly operating front desk and be prepared to cover nights, weekends, and holidays when needed.

Responsibilities include managing check-in/out, guest requests, coordinating with other departments, training staff, and auditing desk operations for accuracy.

Qualifications

• Hospitality Management degree is a plus.
• Minimum of 3 years of Front Desk Manager experience.
• Technical skills: Microsoft Word, Excel, Outlook, Internet; experience with hotel reservation and accounting systems.
• Willing to pass Alcohol Compliance Certification within three months.
• Willing to pass Professional Food Manager Certification (CPFM) within three months.

Responsibilities

• Supervise front desk staff to ensure adherence to hotel policies, procedures, regulations and standards.
• Ensure smooth check-in and check-out of all guests, through properly handling guest accounts.
• Deal with guest requests and problems and satisfy their needs within acceptable guidelines.
• Be prepared to perform all front desk functions, including switchboard, business center and guest relations.
• Assist all associates with questions or problems which might occur.
• Plan meetings monthly and conduct them.
• Constantly audit desk work for accuracy and consistency; coach and counsel staff where appropriate.
• Ensure supplies are well maintained and be prepared to work night shifts when needed.
• Hire, train and develop staff; build positive relationships with associates and other departments.
• Develop knowledge of hotel products, rooms, amenities and services; understand frequent guests and their needs.

Education

Hospitality Management degree

Tools

Microsoft Word

Excel

Outlook

Internet

Hotel reservation systems

Accounting systems

Job description

Hilton-Garden-Inn-Hotel in Miami, FL seeks a Front Desk Manager to supervise front desk staff, ensure adherence to hotel policies, and drive guest satisfaction. You will work with the Operations Manager to maintain a smoothly operating front desk and be prepared to cover nights, weekends, and holidays when needed.

Responsibilities include managing check-in/out, guest requests, coordinating with other departments, training staff, and auditing desk operations for accuracy.