Front Desk Agent - FT - Hilton Garden Inn Denver Union Station

Sage Hospitality; Denver (CO); Vor Ort; USD 24.000 - 34.000; Vollzeit

Benefits dieser Stelle

Medical, dental, & vision insurance

Health savings and flexible spending

Life and AD&D insurance

Paid time off (vacation, sick, holiday

401(k) employer matching

Employee Assistance Program

Tuition Reimbursement

Free On-Site Parking or RTD MyRide

Employee discounts

Referral bonus program

Zusammenfassung

Hilton Garden Inn Denver Union Station is hiring a friendly front desk associate. You will greet guests, handle check-ins/outs, manage reservations, and answer inquiries with accuracy and a welcoming attitude.

Requires basic math, cash handling, and fluent English. The role includes phones, wake-up calls, and maintaining exceptional guest service in a fast-paced hotel environment.

Qualifikationen

• High school diploma or equivalent.
• Fluent in English, both written and spoken.
• Proficient in basic math and cash handling procedures.
• Experience in customer service and handling varied guest needs.
• Able to manage multiple tasks with accuracy and politeness.

Aufgaben

• Greet guests and complete check-in procedures using manual and computerized systems.
• Assist guests with reservations, hotel information, and inquiries.
• Process payments, balance cash drawer, and post charges accurately.
• Answer phones, handle wake-up calls, and coordinate guest requests.
• Maintain courteous, professional demeanor and deliver excellent service.

Kenntnisse

Cash handling

Customer service

English fluency

Interpersonal skills

Multi-tasking

Cash register systems

Ausbildung

High School diploma or equivalent

Jobbeschreibung

Why us?

This position is open until 11/30/2026 or until filled.

Pay: $21.00/hr

Why Us?

The Hilton Garden Inn Denver Union Station is a 233-room hotel on the edge of the Union Station Neighborhood. Denver is on our doorstep – Union Station, Coors Field, and the Museum of Contemporary Art are all within a half-mile. We’re a Mile from Ball Arena events, with city dining all around, including our own Woodie Fisher Kitchen and Bar: the oldest remaining structure in Denver’s iconic Union Station neighborhood.

We offer (for Full-time team members):

• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Paid time off for vacation, sick time, and holidays
• Eligible to participate in the Company’s 401(k) program with employer matching
• Employee Assistance Program
• Tuition Reimbursement
• Free On-Site Parking or Complimentary RTD MyRide pass
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral

Job Overview

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to read written communiques and monochrome computer screen.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
• Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%