Guest Experience Front Desk Agent

mcrhotels.com; Englewood (CO); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Hilton Garden Inn Denver South Park Meadows is seeking a Front Desk Agent to ensure a warm, efficient arrival and departure experience for guests. You will address guest needs, manage check-in/out, and stay informed about rates and promotions while maintaining a clean, welcoming front desk environment.

Responsibilities include greeting guests by name when possible, coordinating with teams, and handling requests promptly.

Qualifications

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Can-Do Attitude: Must have a positive attitude and willingness to learn.
• Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
• Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
• Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Communication Skills: Must be able to convey information and ideas clearly.
• Hospitality and Guest Service: Must have a desire to serve all guests.
• Age Requirement: Must be 18 years of age or older to perform this job.
• Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.
• Breaks: Clock in/out for breaks at the designated time on your schedule.
• Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

Responsibilities

• Greet guests warmly and manage a friendly arrival and departure experience.
• Address guest needs and requests in a timely, efficient, and hospitable manner.
• Maintain up-to-date knowledge of room rates and promotions.
• Receive and note all incoming mail as required per the daily shift checklist.

Skills

Can-Do Attitude

Ability to Follow Guidelines

Handle Pace

Listening & Conflict Resolution

Communication Skills

Hospitality & Guest Service

Job description

Hilton Garden Inn Denver South Park Meadows is seeking a Front Desk Agent to ensure a warm, efficient arrival and departure experience for guests. You will address guest needs, manage check-in/out, and stay informed about rates and promotions while maintaining a clean, welcoming front desk environment.

Responsibilities include greeting guests by name when possible, coordinating with teams, and handling requests promptly.