Front Office Leader: Elevate Guest Experience & Operations

DIMENSION MASTER; Highlands Ranch (CO); On-site; USD 59,000 - 60,000; Full time

Job summary

Hilton Highlands Ranch seeks a Front Office Manager to oversee all front desk operations and guest services, guiding staffing, training and standards to ensure a superb guest experience from arrival to departure.

You will manage check-ins, reservations, billing accuracy and daily operations in partnership with hotel leadership, while maintaining productivity, accuracy and service excellence. Great communication and organizational skills are essential.

Qualifications

• Previous hotel front office leadership experience required.
• Strong communication, leadership and problem solving skills.
• Organized, dependable and detail oriented.
• Comfortable using hotel systems and reporting tools.
• Able to multitask and stay professional under pressure.
• Hilton experience required.
• Passionate about hospitality and guest experiences.

Responsibilities

• Lead daily front office operations, including staff supervision and scheduling.
• Train, coach and develop front desk and guest service team members.
• Oversee check-ins, check-outs, reservations and billing accuracy.
• Resolve escalated guest concerns and service issues professionally.
• Ensure compliance with hotel policies and brand standards.
• Monitor cash handling and end-of-day reporting.
• Coordinate with housekeeping and engineering and leadership.
• Support hiring, performance reviews and team development.
• Maintain a welcoming, efficient front office environment.

Skills

Front office leadership

Communication

Organization

Hospitality mindset

Job description

Hilton Highlands Ranch seeks a Front Office Manager to oversee all front desk operations and guest services, guiding staffing, training and standards to ensure a superb guest experience from arrival to departure.

You will manage check-ins, reservations, billing accuracy and daily operations in partnership with hotel leadership, while maintaining productivity, accuracy and service excellence. Great communication and organizational skills are essential.