Front Desk Manager - Hilton Garden Inn Denver Union Station

Sage Hospitality; Denver (CO); On-site; USD 62,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) employer match

Paid time off

Tuition reimbursement

Unlimited PTO

Parking or RTD pass

Hotel discounts

Referral bonus

Job summary

Hilton Garden Inn Denver Union Station seeks a Front Desk Manager to run daily front desk operations, ensure smooth guest check-in/out, and maintain high service standards. You will lead Front Desk Associates and coordinate with other hotel departments to enforce policies and training.

Your duties include managing cash handling, posting charges, assisting with group arrivals, and supporting the Assistant General Manager with staffing and evaluations, while ensuring timely guest resolutions and

Qualifications

• High school diploma or equivalent required.
• Minimum two years as front desk supervisor or four years front office hotel experience.
• Knowledge of guest services, hotel operations, and cash handling procedures.

Responsibilities

• Ensure smooth guest arrivals and departures with accurate registration and checkout.
• Manage cash transactions and maintain complete guest accounts.
• Assist and make recommendations to the Assistant General Manager on staffing and evaluations.
• Coordinate guest services for group arrivals and transportation to maximize guest satisfaction.
• Address guest complaints promptly to ensure a quality guest experience.
• Ensure all Front Desk duties are completed daily and follow emergency procedures.

Skills

Guest services

Cash handling

Bilingual helpful

Education

High School diploma or equivalent

Job description

Why us?

This position is open until 12/7/2026 or until filled.

Pay: $62-66k/year

Why Us?

The Hilton Garden Inn Denver Union Station is a 233-room hotel on the edge of the Union Station Neighborhood. Denver is on our doorstep – Union Station, Coors Field, and the Museum of Contemporary Art are all within a half-mile. We’re a Mile from Ball Arena events, with city dining all around, including our own Woodie Fisher Kitchen and Bar: the oldest remaining structure in Denver’s iconic Union Station neighborhood.

We offer (for Full-time team members):

• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Paid time off for vacation, sick time, and holidays
• Eligible to participate in the Company’s 401(k) program with employer matching
• Employee Assistance Program
• Tuition Reimbursement
• Unlimited PTO
• Free On-Site Parking or Complimentary RTD MyRide pass
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral

Job Overview

The Front Desk Manager is responsible for the daily operation of the Front Desk and acts as the main contact for guests and other hotel departments. Ensures an efficient guest registration, check out and telephone service. Ensures front desk agents are completed in accordance to established policies and procedures. Assists in the training and hiring of Front Desk Agents.

Responsibilities

• Ensure guest arrival and departure procedures are accurately followed in a smooth and timely manner.
• Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
• Assist and make recommendations to the Assistant General Manager in the areas of conducting performance evaluations, discipline and terminations as appropriate.
• Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service.
• Coordinate activities and foster good relations with our valet and taxi services.
• Provides information and assists staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction.
• Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
• Implement emergency training and procedures to ensure appropriate protection of the hotel’s guests, staff and company assets.
• Ensure all Front Desk Associate duties are completed daily.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work.

Knowledge/Skills

• Requires working knowledge of guest services and hotel services, policies or operations.
• Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.
• Bilingual always helpful, but not required.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to read written forms of communication and monochrome computer screen.
• Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc.
• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing,
• Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing.
• Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Work inside 95%Material/Equipment used. Prolonged standing at indoor, thermostatically climate-controlled workstation.

Salary

USD $62,000.00 - USD $66,000.00 /Yr.