Front Office Leader — Guest Experience

Kimpton Hotels & Restaurants; Dallas (TX); On-site; USD 40,000 - 52,000; Full time

Job summary

Kimpton Hotels & Restaurants in Dallas seeks a Front Office leader to drive guest service excellence across all front desk operations. You will supervise desk staff, oversee check-ins/outs, and ensure guest needs are anticipated and met with a calm, professional approach.

The role requires hands-on leadership, training, and coordination with hotel departments to maintain seamless service delivery. Flexible scheduling and adherence to standards are essential for success in this busy environment.

Qualifications

• 2 years of related experience in hospitality or similar industry.
• High School Diploma is preferred.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Responsibilities

• Lead all aspects of Front Office operations and maintain high levels of guest service.
• Supervise desk agents and ensure smooth check-in/check-out and billing accuracy.
• Coordinate with other hotel departments to ensure guest satisfaction.
• Ensure staff coverage for shifts and adherence to policies and procedures.
• Train and monitor service levels and grooming/uniform standards.
• Meet payroll and expense budgets.

Skills

Hospitality experience

Guest service

Flexibility

Education

High School Diploma

Job description

Kimpton Hotels & Restaurants in Dallas seeks a Front Office leader to drive guest service excellence across all front desk operations. You will supervise desk staff, oversee check-ins/outs, and ensure guest needs are anticipated and met with a calm, professional approach.

The role requires hands-on leadership, training, and coordination with hotel departments to maintain seamless service delivery. Flexible scheduling and adherence to standards are essential for success in this busy environment.