Boutique Hotel Guest Experience Specialist

Kimpton Hotels & Restaurants; Dallas (TX); On-site; USD 36,000 - 55,000; Full time

Job summary

Kimpton Hotels & Restaurants is seeking a Guest Service Agent to manage registration, checkout, PBX, mail, and messages while delivering outstanding service that creates personal guest experiences. You will be an advocate for the hotel, building relationships that encourage guests to return, and you’ll work with a team to ensure every guest touchpoint feels special.

Required is a high school diploma or GED and prior front desk or customer-facing experience, plus willingness to work evenings,

Qualifications

• High school diploma or GED required.
• Previous experience in a Front Desk or customer-facing role preferred.
• Knowledgeable of immediate area, services, attractions, and events.
• Flexible schedule, able to work evenings, weekends and holidays.
• Work well under pressure, dealing with many arrivals and departures within a short period of time.
• Familiar with hotel systems and the ability to enter information accurately.

Responsibilities

• Register and check out guests in a confident, professional and friendly manner.
• Answer all phone calls promptly and knowledgeably with accurate information.
• Manage daily checklists (AM, PM, Overnight) by end of shift.
• Pre-assign rooms, including VIPs, repeat guests, and special requests.
• Follow established key control policy and proper credit policies.
• Submit lost & found articles with a completed report.
• Open, secure, and balance daily shift bank and transactions.
• Verify credit limit reports and manage room availability.
• Review daily selling status using yield management system.
• Attend department meetings once a month and communicate across departments.

Skills

Front desk experience

Customer service

Knowledge of local area

Flexible schedule

Under pressure

Hotel systems proficiency

Education

High school diploma or GED

Tools

Hotel systems

Job description

Kimpton Hotels & Restaurants is seeking a Guest Service Agent to manage registration, checkout, PBX, mail, and messages while delivering outstanding service that creates personal guest experiences. You will be an advocate for the hotel, building relationships that encourage guests to return, and you’ll work with a team to ensure every guest touchpoint feels special.

Required is a high school diploma or GED and prior front desk or customer-facing experience, plus willingness to work evenings,