Guest Experience Front Desk Lead

TPG Hotels & Resorts; Atlanta (GA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health, Dental & Vision

Disability Insurance

Life Insurance

Flexible Spending Accounts

401(k) Matching

Paid Time Off

Employee Assistance Program

Hotel Discounts

Job summary

TPG Hotels & Resorts is seeking a Front Office Supervisor to lead the front desk team and ensure outstanding guest service at our Atlanta properties. The role focuses on smooth check-in/out, resolving guest concerns, and coordinating with other departments to meet guest requests.

You will train and supervise front desk staff, uphold grooming standards, and address disciplinary matters as needed. Flexible hours include evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent; a bachelor's degree in hospitality management is preferred.
• 1-2 years of supervisory experience in front desk or guest services.
• Excellent communication and interpersonal skills.
• Knowledge of hotel management software and reservation systems.
• Flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Greet and assist guests with check-in and check-out procedures.
• Answer guest inquiries and resolve issues during their stay.
• Coordinate with other hotel departments to fulfill guest requests and special arrangements.
• Train and supervise front desk staff in partnership with Front Office Manager.
• Ensure staff adheres to dress code and grooming standards.
• Address disciplinary issues as needed.
• Provide ongoing training to front office staff on guest service standards and procedures.

Skills

Communication

Interpersonal skills

Problem-solving

Guest service

Flexibility

Staff supervision

Education

High school diploma

Bachelor's in Hospitality Management

Tools

Hotel software

Job description

TPG Hotels & Resorts is seeking a Front Office Supervisor to lead the front desk team and ensure outstanding guest service at our Atlanta properties. The role focuses on smooth check-in/out, resolving guest concerns, and coordinating with other departments to meet guest requests.

You will train and supervise front desk staff, uphold grooming standards, and address disciplinary matters as needed. Flexible hours include evenings, weekends, and holidays.