Guest Experience Supervisor – Front Desk Leader

Peachtree Group Hospitality Management; Atlanta (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Fund

Job summary

Peachtree Group Hospitality Management is seeking a Front Office Supervisor in Atlanta to oversee guest services and ensure smooth operations. You will respond to guests professionally, provide accurate information, and support a high level of service.

Responsibilities include supervising daily shift processes, coaching front desk team members, resolving issues promptly, and coordinating with housekeeping and reservations to maintain guest satisfaction.

Responsibilities

• Supervise daily shift processes ensuring SOP compliance.
• Train, direct, and coach front desk staff to ensure quality operation.
• Resolve guest issues quickly to maintain high satisfaction and service quality.
• Collaborate with housekeeping and reservations to ensure seamless operations.
• Manage front desk cash and personal bank per hotel policy.

Job description

Peachtree Group Hospitality Management is seeking a Front Office Supervisor in Atlanta to oversee guest services and ensure smooth operations. You will respond to guests professionally, provide accurate information, and support a high level of service.

Responsibilities include supervising daily shift processes, coaching front desk team members, resolving issues promptly, and coordinating with housekeeping and reservations to maintain guest satisfaction.