Front Desk Supervisor – Guest Experience Leader

TPG Hotels & Resorts; Atlanta (GA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Plan

Paid Time Off

Employee Assistance Program

Hotel discounts

Job summary

TPG Hotels & Resorts is seeking a Front Desk Agent in Atlanta to welcome guests, manage check-ins/outs, handle inquiries, and coordinate reservations. You will collaborate with multiple departments and ensure a smooth, welcoming guest experience while processing payments and maintaining accurate records.

The role requires strong communication, basic accounting skills, and the ability to stay calm under pressure. Training and team interaction are key elements of the position.

Qualifications

• High school education or equivalent is preferred.
• Excellent guest service orientation and strong communication skills.
• Proficiency with computers, calculators and office equipment.
• Ability to stay calm and organized under pressure.

Responsibilities

• Greet and check in guests, verify reservations, and explain hotel services and policies.
• Handle check-out procedures, process payments and issue receipts.
• Answer calls, respond to emails, and direct inquiries to the right departments.
• Manage reservations, cancellations and changes in the system.
• Assist guests with requests, directions, and local recommendations; resolve complaints.
• Perform administrative tasks and maintain organized front desk area.
• Monitor access, issue visitor badges and support security protocols.
• Multi-task across front desk duties and collaborate with housekeeping and maintenance.
• Report to management on daily operations and review reservations before arrivals.

Skills

Guest service

Communication

Time management

Computer proficiency

Education

High school diploma or equivalent

Tools

LightSpeed

MGS system

Power of M

Job description

TPG Hotels & Resorts is seeking a Front Desk Agent in Atlanta to welcome guests, manage check-ins/outs, handle inquiries, and coordinate reservations. You will collaborate with multiple departments and ensure a smooth, welcoming guest experience while processing payments and maintaining accurate records.

The role requires strong communication, basic accounting skills, and the ability to stay calm under pressure. Training and team interaction are key elements of the position.