Guest Services Supervisor – Lead Front Desk Excellence

Peachtree Group; Miami (FL); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Fund

Job summary

Peachtree Group is seeking a Front Office Supervisor to oversee the guest services team and ensure smooth operations, delivering exceptional guest feedback and satisfaction. The role requires professional and courteous responses to guests with accurate information and timely services.

You will supervise daily shift processes, train and coach front desk staff, resolve issues promptly, and maintain strong relationships with housekeeping and reservations.

Qualifications

• Experience supervising guest services teams.
• Ability to train, direct, and coach front desk staff.
• Strong problem-solving and conflict resolution skills.
• Excellent communication and professional demeanour.
• Ability to liaise with other departments, especially housekeeping and reservations.

Responsibilities

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train, direct the work of, resolve issues, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Skills

Team supervision

Customer service

Cash handling

Job description

Peachtree Group is seeking a Front Office Supervisor to oversee the guest services team and ensure smooth operations, delivering exceptional guest feedback and satisfaction. The role requires professional and courteous responses to guests with accurate information and timely services.

You will supervise daily shift processes, train and coach front desk staff, resolve issues promptly, and maintain strong relationships with housekeeping and reservations.