Guest Experience Supervisor - Front Desk Team Lead

Peachtree Group Hospitality Management; Rockwall (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Associate Emergency Foundation

Job summary

Peachtree Group Hospitality Management is seeking a Front Office Supervisor to oversee guest services and ensure smooth operations that drive guest satisfaction. You will respond professionally, provide accurate information, and lead the front desk team to deliver excellent service.

The role involves supervising daily shift processes, coaching staff, resolving guest issues quickly, and collaborating with housekeeping and reservations.

Qualifications

• 2–3 years of hotel guest services experience.
• Experience supervising front desk staff and coordinating shift processes.

Responsibilities

• Supervise daily shift processes ensuring all team members adhere to SOPs.
• Train, direct, and coach front desk staff to ensure quality operation.
• Resolve customer issues and complaints quickly to maintain high satisfaction.
• Build relationships and liaise with housekeeping, reservations, and other departments.
• Control cash transactions at the front desk and manage personal bank per policy.

Skills

Guest services supervision

Customer service

Cash handling

Team coaching

Job description

Peachtree Group Hospitality Management is seeking a Front Office Supervisor to oversee guest services and ensure smooth operations that drive guest satisfaction. You will respond professionally, provide accurate information, and lead the front desk team to deliver excellent service.

The role involves supervising daily shift processes, coaching staff, resolving guest issues quickly, and collaborating with housekeeping and reservations.