Guest Experience Front Desk Lead

Martin Resorts, Inc.; Atlanta (GA); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Peregrine Hospitality in Atlanta is seeking a Front Desk Supervisor to oversee front desk staff and ensure smooth, guest-focused operations. You will model professionalism, manage reservations, check-ins/outs, and maintain service standards to reflect our brand.

The role requires leadership, strong communication, and a commitment to security and privacy. Marriott systems knowledge and a passion for hospitality will help you drive guest satisfaction and revenue through proactive service.

Qualifications

• At least 2 years of hotel front desk experience.
• Previous leadership experience.
• Excellent people skills to supervise staff.
• Marriott systems knowledge.

Responsibilities

• Train and monitor front desk staff.
• Assist with reservations, and checking guests in and out.
• Uphold friendly, courteous telephone service and guest interactions.
• Coordinate with guests from arrival to departure (reservations, wake-up calls, routing, charges, special requests).
• Maintain security and privacy of guest information and keys.

Skills

People management

Customer service

Leadership

Communication

Tools

Marriott systems

Job description

Peregrine Hospitality in Atlanta is seeking a Front Desk Supervisor to oversee front desk staff and ensure smooth, guest-focused operations. You will model professionalism, manage reservations, check-ins/outs, and maintain service standards to reflect our brand.

The role requires leadership, strong communication, and a commitment to security and privacy. Marriott systems knowledge and a passion for hospitality will help you drive guest satisfaction and revenue through proactive service.