Guest Experience & Upsell Specialist

Ascent Hospitality; Montgomery (AL); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life Insurance

401k with employer MATCH

Paid PTO

Uniforms Provided

Team Member Hotel Discount Program

Job summary

Ascent Hospitality seeks a Front Desk Agent to greet guests, manage check-in/out, and provide information on rooms, rates, and amenities. You will use hotel systems, assist with upselling to generate revenue, and uphold brand standards while delivering outstanding service.

The role requires strong communication, a friendly demeanor, and the ability to work flexible hours. Prior front desk experience is preferred; a high school diploma is required.

Qualifications

• Previous experience as a hotel Front Desk Agent preferred.
• Must have excellent communication and organizational skills.
• Must be able to read, write and speak English and communicate with guests and Team Members.
• Must be familiar with a computer and typing.
• Able to operate office equipment such as copier, printer, telephone, etc.
• Ability to follow instructions and adapt to standard situations.

Responsibilities

• Greet guests with a friendly welcome and maintain eye contact.
• Provide information about hotel, rooms, rates and amenities.
• Maximize occupancy and achieve high average rate.
• Complete registration, input data, and process payments.
• Maintain security procedures and protect guest information.
• Communicate with housekeeping to ensure rooms are ready.

Skills

Communication

Organization

English proficiency

Computer skills

Team player

Customer service

Education

High school diploma or equivalent

Job description

Ascent Hospitality seeks a Front Desk Agent to greet guests, manage check-in/out, and provide information on rooms, rates, and amenities. You will use hotel systems, assist with upselling to generate revenue, and uphold brand standards while delivering outstanding service.

The role requires strong communication, a friendly demeanor, and the ability to work flexible hours. Prior front desk experience is preferred; a high school diploma is required.