Guest Experience & Front Desk Coordinator

America; West Chester Township (OH); On-site; USD 36,000 - 42,000; Full time

Job summary

America's Floor Source in West Chester, OH is seeking an experienced receptionist to be the first point of contact for customers and visitors. You will greet people, answer inquiries, and direct them to the appropriate department while maintaining a professional, friendly demeanor.

You will handle basic administrative tasks, manage the store calendar, assist with promotions, and support the sales team to ensure smooth operations.

Qualifications

• High school diploma or equivalent.
• Previous receptionist or customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong customer service orientation with a friendly, professional demeanor.
• Ability to multitask, prioritize, and manage time effectively.
• Proficient computer skills including basic office software (e.g., Microsoft Office).
• Attention to detail and accuracy in administrative tasks.
• Ability to work collaboratively in a team.
• Familiarity with flooring products and industry terminology is a plus.

Responsibilities

• Greet customers and visitors in a friendly and professional manner.
• Provide information about products, services, and promotions.
• Direct customers to the appropriate department or staff member.
• Answer phone calls promptly and transfer them accordingly.
• Respond to customer inquiries with accurate information or route to the right person.
• Manage appointment scheduling and store calendar.
• Assist customers in locating a Sales Consultant.
• Address customer concerns to resolve issues promptly.

Skills

Front Desk Operations

Customer Service

Multitasking

Communication

Office Software

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

America's Floor Source in West Chester, OH is seeking an experienced receptionist to be the first point of contact for customers and visitors. You will greet people, answer inquiries, and direct them to the appropriate department while maintaining a professional, friendly demeanor.

You will handle basic administrative tasks, manage the store calendar, assist with promotions, and support the sales team to ensure smooth operations.