Receptionist

America; West Chester Township (OH); On-site; USD 36,000 - 42,000; Full time

Job summary

America's Floor Source in West Chester, OH is seeking an experienced receptionist to be the first point of contact for customers and visitors. You will greet people, answer inquiries, and direct them to the appropriate department while maintaining a professional, friendly demeanor.

You will handle basic administrative tasks, manage the store calendar, assist with promotions, and support the sales team to ensure smooth operations.

Qualifications

• High school diploma or equivalent.
• Previous receptionist or customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong customer service orientation with a friendly, professional demeanor.
• Ability to multitask, prioritize, and manage time effectively.
• Proficient computer skills including basic office software (e.g., Microsoft Office).
• Attention to detail and accuracy in administrative tasks.
• Ability to work collaboratively in a team.
• Familiarity with flooring products and industry terminology is a plus.

Responsibilities

• Greet customers and visitors in a friendly and professional manner.
• Provide information about products, services, and promotions.
• Direct customers to the appropriate department or staff member.
• Answer phone calls promptly and transfer them accordingly.
• Respond to customer inquiries with accurate information or route to the right person.
• Manage appointment scheduling and store calendar.
• Assist customers in locating a Sales Consultant.
• Address customer concerns to resolve issues promptly.

Skills

Front Desk Operations

Customer Service

Multitasking

Communication

Office Software

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Active Full-Time Team Member

West Chester, OH, US

9 days ago Requisition ID: 1191

Salary Range: $18.00 To $20.00 Annually

Position Overview

As a receptionist at America's Floor Source, you will serve as the first point of contact for customers and visitors. Your primary responsibility will be to provide exceptional customer service by greeting and assisting customers, answering inquiries, and directing them to the appropriate department or staff member. Additionally, you will handle administrative tasks to ensure the smooth operation of the store.

Key Responsibilities

• Front Desk Operations:
• Greet customers and visitors in a friendly and professional manner.
• Provide information about the store's products, services, and promotions.
• Direct customers to the appropriate department or sales associate.
• Answer phone calls promptly and transfer them to the relevant staff members.
• Respond to customer inquiries and provide accurate information or route them to the appropriate person.
• Manage appointment scheduling and maintain the store's calendar.
• Customer Service:
• Assist customers in locating an appropriate Sales Consultant.
• Address customer concerns or complaints, striving to resolve issues promptly and effectively.
• Ensure a welcoming and comfortable environment for customers while they wait.
• Maintain a high level of knowledge about the store's products, promotions, and policies to provide accurate information to customers.
• Administrative Tasks:
• Perform general administrative duties, including data entry, filing, and document management.
• Maintain cleanliness and organization at the front desk area.
• Manage incoming and outgoing mail and deliveries.
• Coordinate with other store staff members to ensure smooth operations.
• Communication and Coordination:
• Relay messages and important information to the appropriate staff members promptly.
• Communicate with sales associates and other departments to provide necessary support to customers.
• Collaborate with the sales team to ensure seamless customer experiences.
• Store Promotion and Marketing Support:
• Provide support during promotional events, product launches, or store campaigns.
• Provide feedback on customer preferences, inquiries, and suggestions to help improve store operations and customer satisfaction.

Requirements

• High school diploma or equivalent.
• Previous experience in a receptionist or customer service role is preferred.
• Excellent verbal and written communication skills.
• Strong customer service orientation and a friendly, professional demeanor.
• Ability to multitask, prioritize, and manage time effectively.
• Proficient computer skills, including knowledge of basic office software (e.g., Microsoft Office).
• Attention to detail and accuracy in handling administrative tasks.
• Ability to work collaboratively as part of a team.
• Familiarity with flooring products and industry terminology is a plus.

This job description is intended to convey the general nature and level of work expected for this position. It is not an exhaustive list of responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.