Member Experience Specialist

Sarasota Memorial Health Care System; Sarasota (FL); On-site; USD 31,000 - 37,000; Full time

Job summary

Sarasota Memorial Health Care System is seeking a front desk receptionist to provide a warm welcome to visitors and ensure secure access to the facility. The role includes answering phones, processing memberships, guiding potential members on tours, and assisting with questions about the center’s services.

The position also involves stocking towels, selling beverages and other retail items, scheduling appointments, taking messages, and maintaining a clean, inviting environment according to the

Qualifications

• Greeting customers and visitors professionally.
• Strong customer service orientation and communication skills.
• Ability to handle memberships and scheduling tasks.

Responsibilities

• Welcome users and guests and ensure a warm, respectful greeting.
• Verify access and authorize entry to the facility.
• Answer phones, take messages, and assist with center questions.
• Process memberships and tour potential members.
• Stock and wash member towels; assist with beverage cooler retail items.
• Schedule appointments and coordinate center activities.
• Adhere to cleaning checklist to keep areas neat, including coffee station and cooler.

Skills

Greeting customers

Phone handling

Customer service

Cashier / POS experience

Multitasking in fast-paced env

Retail product selling

Education

CPR certification

AED certification

Tools

Computer literacy

Job description

Sarasota Memorial Health Care System is seeking a front desk receptionist to provide a warm welcome to visitors and ensure secure access to the facility. The role includes answering phones, processing memberships, guiding potential members on tours, and assisting with questions about the center’s services.

The position also involves stocking towels, selling beverages and other retail items, scheduling appointments, taking messages, and maintaining a clean, inviting environment according to the