Front Office Supervisor

Omni Hotels & Resorts; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Omni Houston Hotel, part of Omni Hotels & Resorts, invites a friendly, motivated individual to join our front desk leadership team. The Front Office Supervisor will ensure courteous check-in/out and uphold four-star standards while addressing guest issues.

You will train associates, manage shift operations, and familiarize yourself with Epitome, Synergy, and Vingcard systems. This role requires flexibility for overnight shifts, weekends, and holidays in a luxury hotel setting.

Qualifications

• Experience in luxury hotel front desk operations.
• Ability to stand for prolonged periods and work overnights/weekends/holidays.
• Cash handling experience preferred.
• Proficiency with hotel systems such as Synergy, Epitome, Vision and related software.

Responsibilities

• Be thoroughly acquainted with all check-in policies and procedures.
• Be experienced with various guest scenarios.
• Know all technical equipment related to the Front Desk.
• Know all hotel facilities and offerings.
• Understand the influence and importance of all departments on the Front Desk.
• Train new associates.
• Follow the shift checklist and run the desk in the absence of the Assistant Manager.
• Perform rooms-control duties.
• Have broad knowledge of Epitome, Synergy and Vingcard systems.
• Be familiar with all reservation special packages.
• Understand all radio codes and emergency procedures.
• Complete other duties as assigned by management.

Skills

Cash handling

Front desk experience

Customer service

Hotel software

Tools

Synergy

Nucleus

Epitome

Vision

GoConcierge

MS Office

Job description

Omni Houston Hotel is a luxurious oasis located on impeccably manicured grounds.
With sensational views of Downtown Houston and a resort‑style pool area, the hotel is centrally located in the Uptown Post Oak/Galleria area, minutes from all the excitement Houston has to offer.

The associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, and the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, the Omni Houston Hotel may be your perfect match.

Position Overview

The role of the Front Office Supervisor is to ensure the appropriate check‑in and check‑out of guests in a courteous and professional manner while maintaining four‑star/four‑diamond standards.
Additionally, the supervisor will handle guest issues and forward them as needed.

Key Responsibilities

• Be thoroughly acquainted with all check‑in policies and procedures.
• Be experienced with various guest scenarios.
• Know all technical equipment related to the Front Desk.
• Know all hotel facilities and offerings.
• Understand the influence and importance of all departments on the Front Desk.
• Train new associates.
• Follow the shift checklist and run the desk in the absence of the Assistant Manager.
• Perform rooms‑control duties.
• Have broad knowledge of Epitome, Synergy and Vingcard systems.
• Be familiar with all reservation special packages.
• Understand all radio codes and emergency procedures.
• Complete other duties as assigned by management.

Qualifications

• Previous cash‑handling experience preferred.
• Prior hotel front‑office experience in a luxury hotel.
• Ability to stand for prolonged periods of time is required.
• May require working overnight shift, weekends and potentially holidays.
• Computer skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office) strongly desired.
• High propensity for customer service.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [e-mail].