Guest Experience Concierge

Hyatt House/Hyatt Place Houston Medical Center; Houston (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Hyatt House/Hyatt Place Houston Medical Center is seeking a Front Desk Agent to warmly greet guests, check them in, and handle reservations with accuracy and hospitality. You will coordinate with various hotel departments to ensure a smooth guest experience and assist with problem-solving during stays.

Strong communication and multitasking abilities are essential, along with a friendly, professional demeanor.

Qualifications

• High School diploma or equivalent required; college coursework in related field helpful.
• Experience in a hotel or related field preferred.
• Must deliver outstanding guest service in high-pressure settings.

Responsibilities

• Greet and register guests efficiently.
• Make and modify reservations.
• Operate hotel switchboard and concierge duties.
• Settle accounts on checkout.
• Provide attentive, courteous service to all guests.
• Maintain knowledge of hotel amenities and local attractions.

Skills

Customer service

Multitasking

Communication

Professional demeanor

Guest relations

Education

High School Diploma

Hospitality coursework

Tools

Front Desk Software

Microsoft Office

Job description

Hyatt House/Hyatt Place Houston Medical Center is seeking a Front Desk Agent to warmly greet guests, check them in, and handle reservations with accuracy and hospitality. You will coordinate with various hotel departments to ensure a smooth guest experience and assist with problem-solving during stays.

Strong communication and multitasking abilities are essential, along with a friendly, professional demeanor.