Front Desk Team Lead: Upsell & Guest Experience

IHG Hotels & Resorts; Houston (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Room discount

Medical/dental/vision insurance

401(k)

Job summary

IHG Hotels & Resorts in Houston seeks a friendly front desk associate to handle guest check-in and checkout, answer phones, and support reservations. You will upsell rooms, process cash and card transactions, and assist other departments to ensure memorable guest experiences.

Fluency in English is required, with additional languages a plus. The role requires high school diploma with 1+ year front desk/guest relations experience, supervisory exposure, and willingness to work nights/weekends.

Qualifications

• High school diploma or equivalent, plus one year front office/guest relations experience including some supervisory training/experience.
• Some college preferred.
• Must speak fluent English. Other languages preferred.

Responsibilities

• Promote teamwork and quality service through daily communication and coordination with other departments.
• Upsell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions in accordance with established procedures.
• Routinely check-in/check-out guests, answer phones, take reservations and assist staff with job functions.
• Respond appropriately to guest complaints and perform service recovery as per guidelines.

Skills

Customer service

Upselling

Cash handling

Guest relations

Telephone etiquette

Education

High school diploma or equivalent

Some college preferred

Job description

IHG Hotels & Resorts in Houston seeks a friendly front desk associate to handle guest check-in and checkout, answer phones, and support reservations. You will upsell rooms, process cash and card transactions, and assist other departments to ensure memorable guest experiences.

Fluency in English is required, with additional languages a plus. The role requires high school diploma with 1+ year front desk/guest relations experience, supervisory exposure, and willingness to work nights/weekends.