Luxury Front Desk Supervisor

Omni Hotels & Resorts; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Omni Houston Hotel, part of Omni Hotels & Resorts, invites a friendly, motivated individual to join our front desk leadership team. The Front Office Supervisor will ensure courteous check-in/out and uphold four-star standards while addressing guest issues.

You will train associates, manage shift operations, and familiarize yourself with Epitome, Synergy, and Vingcard systems. This role requires flexibility for overnight shifts, weekends, and holidays in a luxury hotel setting.

Qualifications

• Experience in luxury hotel front desk operations.
• Ability to stand for prolonged periods and work overnights/weekends/holidays.
• Cash handling experience preferred.
• Proficiency with hotel systems such as Synergy, Epitome, Vision and related software.

Responsibilities

• Be thoroughly acquainted with all check-in policies and procedures.
• Be experienced with various guest scenarios.
• Know all technical equipment related to the Front Desk.
• Know all hotel facilities and offerings.
• Understand the influence and importance of all departments on the Front Desk.
• Train new associates.
• Follow the shift checklist and run the desk in the absence of the Assistant Manager.
• Perform rooms-control duties.
• Have broad knowledge of Epitome, Synergy and Vingcard systems.
• Be familiar with all reservation special packages.
• Understand all radio codes and emergency procedures.
• Complete other duties as assigned by management.

Skills

Cash handling

Front desk experience

Customer service

Hotel software

Tools

Synergy

Nucleus

Epitome

Vision

GoConcierge

MS Office

Job description

Omni Houston Hotel, part of Omni Hotels & Resorts, invites a friendly, motivated individual to join our front desk leadership team. The Front Office Supervisor will ensure courteous check-in/out and uphold four-star standards while addressing guest issues.

You will train associates, manage shift operations, and familiarize yourself with Epitome, Synergy, and Vingcard systems. This role requires flexibility for overnight shifts, weekends, and holidays in a luxury hotel setting.