Guest Experience Front Desk Supervisor

Omni Hotels & Resorts; Charlottesville (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Omni Hotels & Resorts seeks a Front Office Supervisor to oversee check-in/check-out and front desk operations, ensuring guests are welcomed with professionalism. You will support leadership and train new associates to uphold service standards and smooth guest experiences.

The role requires prior hotel front office experience, ability to lead, and willingness to cover 2nd/3rd shifts, including nights, weekends and holidays. Proficiency with front desk systems is essential.

Qualifications

• Must have strong customer service orientation.
• Experience with cash handling and financial transactions.
• Ability to manage multiple tasks and guests simultaneously.
• Front desk experience in a hotel setting is required.
• Willingness to work varying shifts including nights and weekends.

Responsibilities

• Oversee check-in and check-out processes to ensure a smooth guest experience.
• Support Director of Front Office and Guest Services Manager in daily operations.
• Lead and train new front desk colleagues.
• Maintain familiarity with all hotel facilities and offerings.
• Understand emergency procedures and radio codes.

Skills

Customer service

Cash handling

Leadership

Training

Front office experience

Education

Previous hotel front office experience

Tools

Synergy

Nucleus

Epitome

Vision

GoConcierge

Microsoft Office

Job description

Omni Hotels & Resorts seeks a Front Office Supervisor to oversee check-in/check-out and front desk operations, ensuring guests are welcomed with professionalism. You will support leadership and train new associates to uphold service standards and smooth guest experiences.

The role requires prior hotel front office experience, ability to lead, and willingness to cover 2nd/3rd shifts, including nights, weekends and holidays. Proficiency with front desk systems is essential.