Guest Experience Lead - Front Desk

InterContinental Hotels Group; Houston (TX); Vor Ort; USD 20.000 - 29.000; Vollzeit

Benefits dieser Stelle

Room discount

Medical/dental/vision insurance

401k plan

Paid time off

Zusammenfassung

IHG Hotels & Resorts in Houston is seeking a front desk associate to deliver seamless check-in/check-out experiences. You will handle guest inquiries, process payments, and promote hotel services while maintaining high standards of guest service.

The role requires strong English communication, reliability, and the ability to work nights, weekends, and holidays. A competitive benefits package is offered with room for growth.

Qualifikationen

• High school diploma or equivalent. One year front office/guest relations experience preferred.
• Fluency in English required; additional languages are a plus.

Aufgaben

• Greet guests and manage check-in/check-out processes according to standards.
• Process cash and card transactions accurately and balance cash at shift end.
• Upsell rooms to maximize revenue and promote hotel services.
• Coordinate with other departments to ensure guest satisfaction.
• Assist guests with reservations, directions, and local information.

Kenntnisse

Customer service

Communication

Fluent English

Ausbildung

High school diploma

Some college

Jobbeschreibung

IHG Hotels & Resorts in Houston is seeking a front desk associate to deliver seamless check-in/check-out experiences. You will handle guest inquiries, process payments, and promote hotel services while maintaining high standards of guest service.

The role requires strong English communication, reliability, and the ability to work nights, weekends, and holidays. A competitive benefits package is offered with room for growth.