Guest Experience Front Desk Associate — Flexible Shifts

Embassy Suites Nashville Airport; Nashville (TN); On-site; USD 18,000 - 26,000; Full time

Job summary

Embassy Suites Nashville Airport in Nashville, TN is seeking a Front Desk Agent to greet guests, check them in, and provide prompt, courteous service while managing guest accounts. The hotel operates 24/7, so the position requires flexible hours for both morning and evening shifts and the ability to stand during shifts.

Ideal candidates will read, listen, and communicate effectively and handle guest requests with tact to ensure an exceptional stay.

Qualifications

• Prior hospitality experience preferred, but not required.
• Ability to read, listen, and communicate effectively.
• Professional and courteous guest interaction.

Responsibilities

• Greet customers with a friendly and sincere welcome; assist with inquiries.
• Complete the registration process and manage guest accounts.
• Answer phones, relay messages, and assist with mail and packages.
• Address guest complaints and resolve issues to ensure a positive stay.

Skills

Hospitality experience

Communication skills

Stand for long periods

Customer service

Job description

Embassy Suites Nashville Airport in Nashville, TN is seeking a Front Desk Agent to greet guests, check them in, and provide prompt, courteous service while managing guest accounts. The hotel operates 24/7, so the position requires flexible hours for both morning and evening shifts and the ability to stand during shifts.

Ideal candidates will read, listen, and communicate effectively and handle guest requests with tact to ensure an exceptional stay.