Front Desk: Guest Experience Agent

Starwood Hotels & Resorts Worldwide, Inc.; Nashville (TN); On-site; USD 30,000 - 42,000; Full time

Job summary

1 Hotel Nashville is seeking a warm Front Office Agent to welcome guests, handle arrivals and departures, and ensure a calm, efficient check-in experience. The role emphasizes thoughtful guest service, attention to detail, and the ability to thrive in a fast-paced hotel environment.

Ideal candidates have at least 1 year of front desk or guest service experience, strong communication skills, and flexibility to work a 24-hour operation.

Qualifications

• Minimum 1 year of front desk or guest service experience.
• Ability to speak a secondary language is a plus.
• Willingness to work in a 24-hour operation.

Responsibilities

• Greet guests on arrival and assist with check-in/check-out to ensure a smooth experience.
• Provide attentive, personalized guest service and resolve issues promptly.
• Coordinate with other departments to fulfill guest requests and maintain brand standards.

Skills

Guest service

Communication

Multitasking

Detail oriented

Team player

Flexibility

Job description

1 Hotel Nashville is seeking a warm Front Office Agent to welcome guests, handle arrivals and departures, and ensure a calm, efficient check-in experience. The role emphasizes thoughtful guest service, attention to detail, and the ability to thrive in a fast-paced hotel environment.

Ideal candidates have at least 1 year of front desk or guest service experience, strong communication skills, and flexibility to work a 24-hour operation.