Front Desk Agent

Embassy Suites Nashville Airport; Nashville (TN); On-site; USD 18,000 - 26,000; Full time

Job summary

Embassy Suites Nashville Airport in Nashville, TN is seeking a Front Desk Agent to greet guests, check them in, and provide prompt, courteous service while managing guest accounts. The hotel operates 24/7, so the position requires flexible hours for both morning and evening shifts and the ability to stand during shifts.

Ideal candidates will read, listen, and communicate effectively and handle guest requests with tact to ensure an exceptional stay.

Qualifications

• Prior hospitality experience preferred, but not required.
• Ability to read, listen, and communicate effectively.
• Professional and courteous guest interaction.

Responsibilities

• Greet customers with a friendly and sincere welcome; assist with inquiries.
• Complete the registration process and manage guest accounts.
• Answer phones, relay messages, and assist with mail and packages.
• Address guest complaints and resolve issues to ensure a positive stay.

Skills

Hospitality experience

Communication skills

Stand for long periods

Customer service

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Agent

Full time Hourly Embassy Suites Nashville Airport, Nashville, TN, US

3 days ago Requisition ID: 8568

Salary Range: $16.00 To $16.00 Hourly

The Front Desk Agent is responsible for greeting and registering guests, providing prompt and courteous service, and closing out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel’s high standards of quality.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. At this time, the position requires flexible hours for both morning and evening shifts.

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
• Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
• Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.

The ideal candidate for this position:

• Prior hospitality experience preferred, but not required.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
• Ability to read, listen, and communicate effectively.
• Hearing and visual ability to observe and detect signs of emergency situations
• Professional, positive attitude and actions when communicating with guests and team members.
• Be able to stand during the entire shift

EOE/M/F/D/V

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.