Front Desk Guest Experience Agent | Flexible Shifts

Westmont Group; Nashville (TN); On-site; USD 18,000 - 26,000; Full time

Job summary

Embassy Suites Nashville Airport in Nashville, TN is seeking a Front Desk Agent to warmly greet guests, register arrivals, and manage guest accounts. The role requires handling phone inquiries, assisting guests with information, and supporting a smooth check-in and check-out experience.

Hours are flexible to cover morning and evening shifts; the hotel operates 24/7, so shifts may vary. Prior hospitality experience is helpful but not required, and the position is full-time and hourly.

Responsibilities

• Greet customers immediately with a friendly and sincere welcome and provide accurate information such as hours and local attractions.
• Complete the registration process using the computer system and assign rooms based on guest needs; code keys and coupons as appropriate.
• Answer telephone promptly with clear communication and relay messages to guests.
• Field guest complaints and resolve issues such as price conflicts or room changes using careful judgment.

Job description

Embassy Suites Nashville Airport in Nashville, TN is seeking a Front Desk Agent to warmly greet guests, register arrivals, and manage guest accounts. The role requires handling phone inquiries, assisting guests with information, and supporting a smooth check-in and check-out experience.

Hours are flexible to cover morning and evening shifts; the hotel operates 24/7, so shifts may vary. Prior hospitality experience is helpful but not required, and the position is full-time and hourly.