Guest Services Front Desk Associate

Guest Services; Town of Florida (NY); On-site; USD 17,000 - 22,000; Full time

Job summary

Guest Services seeks a Front Desk Agent to perform desk attendant functions, including guest check-in/out, reservations, and switchboard operations. The role requires strong customer service and clerical skills, with responsibilities spanning room assignments, rate quotes, and upselling opportunities.

You will support management and staff with administrative tasks, manage phone activity, greet visitors, handle sign-ins, and coordinate with Housekeeping while ensuring accurate folio postings and

Qualifications

• High School Diploma preferred and ability to communicate effectively in English.
• Clerical tasks include typing, filing, cash handling and multi-tasking.
• Proficient with computers and basic office equipment.

Responsibilities

• Check guests and vendors in and out, manage reservations and switchboard.
• Provide administrative, reception and program support to management and staff.
• Manage phone activity and greet visitors with a welcoming manner.
• Register and assign rooms to guests; provide room rate quotes and upsell where possible.
• Coordinate Front Desk with Housekeeping; verify charges and balance folios.
• Handle payments and ensure cash handling accuracy at shift start/end.
• Respond to guest inquiries and resolve complaints within authority.

Skills

Typing & Filing

Cash register operation

Computer proficiency

Interacting with diverse people

Multitasking & prioritization

Problem solving

Reservations coordination

Interpersonal & communication skills

Education

High School Diploma preferred

Tools

Reservations system

POS system

Job description

Guest Services seeks a Front Desk Agent to perform desk attendant functions, including guest check-in/out, reservations, and switchboard operations. The role requires strong customer service and clerical skills, with responsibilities spanning room assignments, rate quotes, and upselling opportunities.

You will support management and staff with administrative tasks, manage phone activity, greet visitors, handle sign-ins, and coordinate with Housekeeping while ensuring accurate folio postings and