Front Desk Guest Experience Specialist

Generation Hospitality Group; Bozeman (MT); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Benefits after 30 days

Paid time off

Holiday pay

401(k) savings plan

Hotel stay discounts

Parental leave

Job summary

Generation Hospitality Group is seeking a Front Desk Associate to greet guests, verify payment methods, and guide them through their stay. You will handle registrations, answer questions about the hotel and local area, and ensure brand standards are followed for a smooth guest experience.

The role emphasizes courteous service, upselling rooms and hotel services, coordination with housekeeping, and accurate billing.

Qualifications

• High School diploma or GED is required or desired.
• Previous hotel or customer service experience is preferred.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Register guests and assign rooms, handling special requests when possible.
• Assist in pre-registration and room blocking for reservations.
• Maintain front desk procedures, post charges, and communicate with hotel departments.

Skills

Communication skills

Guest service

Sales mindset

Education

High School diploma or GED

Job description

Generation Hospitality Group is seeking a Front Desk Associate to greet guests, verify payment methods, and guide them through their stay. You will handle registrations, answer questions about the hotel and local area, and ensure brand standards are followed for a smooth guest experience.

The role emphasizes courteous service, upselling rooms and hotel services, coordination with housekeeping, and accurate billing.