Guest Experience Front Desk Agent | Check-In Specialist

Guru Hospitality; Orlando (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Guru Hospitality is seeking a Front Desk Clerk to assist Guest Service Agents with check-in and check-out, delivering outstanding guest service and supporting hotel profitability. This role requires friendly, efficient interactions and solid knowledge of local attractions.

You will respond to inquiries, provide directions, and collaborate with other departments to ensure smooth operations. Prior guest-facing experience is valued; professionalism and reliability are essential.

Qualifications

• Passion for exceptional guest experiences.
• Integrity, urgency, and discipline
• Strong customer focus, adaptability, and dependability

Responsibilities

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries in a timely, friendly and efficient manner
• Provide driving and/or walking directions to guests to local destinations
• Ensure a high level of product knowledge of the hotel, including directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships
• Provide or obtain accurate information

Skills

Guest service

Integrity

Customer focus

Adaptability

Dependability

Job description

Guru Hospitality is seeking a Front Desk Clerk to assist Guest Service Agents with check-in and check-out, delivering outstanding guest service and supporting hotel profitability. This role requires friendly, efficient interactions and solid knowledge of local attractions.

You will respond to inquiries, provide directions, and collaborate with other departments to ensure smooth operations. Prior guest-facing experience is valued; professionalism and reliability are essential.