Guest Experience Front Desk Associate

Guru Hospitality; Gulfport (MS); On-site; USD 26,000 - 38,000; Full time

Job summary

Guru Hospitality seeks a Front Desk Clerk to support Guest Service Agents in checking guests in and out, and to help deliver outstanding service and profitability for the hotel in Gulfport, Mississippi.

You will handle guest inquiries, offer local directions and recommendations, and maintain strong knowledge of hotel services and events. A team-oriented attitude and reliability are essential for success in this role.

Qualifications

• Passion for exceptional guest experiences.
• Integrity, urgency, and discipline.
• Strong customer focus, adaptability, and dependability.

Responsibilities

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries in a timely, friendly and efficient manner.
• Provide driving and/or walking directions to guests to local destinations.
• Ensure a high level of product knowledge of the hotel, including directions, hours of outlet operation, hotel services, events and local attractions.
• Assist fellow team members and other departments to maintain positive working relationships.
• Provide or obtain accurate information.
• Assist with guest check-in/out.
• Respond to guest inquiries efficiently.
• Provide directions and local recommendations.
• Maintain hotel product knowledge.
• Support team members and other departments.

Job description

Guru Hospitality seeks a Front Desk Clerk to support Guest Service Agents in checking guests in and out, and to help deliver outstanding service and profitability for the hotel in Gulfport, Mississippi.

You will handle guest inquiries, offer local directions and recommendations, and maintain strong knowledge of hotel services and events. A team-oriented attitude and reliability are essential for success in this role.