Guest Experience Clerk - Front Desk, Casino Hotel

Bally’s Corporation; Biloxi (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Bally's Corporation in Biloxi is seeking a Guest Services Agent to welcome guests, check them in/out, and deliver exceptional service at the front desk. You will be the first point of contact, set a positive tone, and help guests navigate the property and services.

Responsibilities include handling reservations, assisting with special requests, processing payments, and coordinating with housekeeping and operations to ensure guest satisfaction while maintaining accuracy and courtesy throughout

Qualifications

• Experience in hospitality or guest service preferred.
• Ability to handle guest inquiries and complaints professionally.
• Strong communication and multitasking skills.

Responsibilities

• Enhances guest experience with exceptional service.
• Responds to inquiries about property, hours, and venues.
• Relays guest requests to staff and updates systems.
• Answers calls, greets and registers arriving guests, and issues keys.
• Manages reservations, postings to folios, and settles payments.
• Handles complaints and assists with room changes and amenities.
• Maintains knowledge of promotions and events.

Skills

Interpersonal skills

Customer service

Communication

Job description

Bally's Corporation in Biloxi is seeking a Guest Services Agent to welcome guests, check them in/out, and deliver exceptional service at the front desk. You will be the first point of contact, set a positive tone, and help guests navigate the property and services.

Responsibilities include handling reservations, assisting with special requests, processing payments, and coordinating with housekeeping and operations to ensure guest satisfaction while maintaining accuracy and courtesy throughout