Guest Experience Concierge

Valor Hospitality Partners; Starkville (MS); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Competitive Salary

Daily Pay

Hotel Discounts

Uniforms Provided

Health Insurance

Paid PTO

401k Match

Food Discounts

Tuition Reimbursement

Job summary

Valor Hospitality Partners is seeking a Front Desk/Guest Services Associate at one of our Mississippi properties. You will check guests in and out, handle reservations, provide directions, upsell when possible, and greet guests with a friendly, professional attitude.

The role requires strong computer and cash handling skills, a courteous demeanor, and the ability to balance cash at shift end. Prior guest relations experience is preferred, with on-the-job training available.

Qualifications

• High school diploma or equivalent experience.
• Three to twelve months in a guest relations or related role with this company or others.
• Excel at computer and cash handling tasks, friendly, guest-focused demeanor.

Responsibilities

• Handle guest registration, room assignments, and upsell opportunities.
• Verify guest information and process payments accurately.
• Pre-register, block reservations, and manage same-day or future bookings.
• Balance cash and charges at the start and end of shifts.
• Resolve guest inquiries, directions, and local recommendations.
• Manage phone inquiries with general knowledge and courtesy.
• Coordinate front desk with housekeeping for room status.

Skills

Customer service

Cash handling

Multitasking

Education

High school diploma

Job description

Valor Hospitality Partners is seeking a Front Desk/Guest Services Associate at one of our Mississippi properties. You will check guests in and out, handle reservations, provide directions, upsell when possible, and greet guests with a friendly, professional attitude.

The role requires strong computer and cash handling skills, a courteous demeanor, and the ability to balance cash at shift end. Prior guest relations experience is preferred, with on-the-job training available.