Front Desk & Guest Services Associate

Guru Hospitality; Dallas (TX); Presencial; USD 28.000 - 36.000; Jornada completa

Descripción de la vacante

Guru Hospitality is seeking a Front Desk Clerk to support Guest Service Agents with checking in and checking out guests, delivering outstanding guest service and contributing to profitability. The role emphasizes timely responses to inquiries, providing directions, and maintaining strong knowledge of hotel services and local attractions.

Ideal candidates will demonstrate passion for guest experiences, integrity, urgency, and dependability, with a customer-focused mindset and adaptability to

Formación

• Passion for exceptional guest experiences.
• Integrity, urgency, and discipline.
• Strong customer focus, adaptability, and dependability.

Responsabilidades

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries in a timely, friendly and efficient manner
• Provide driving and/or walking directions to guests to local destinations.
• Ensure a high level of product knowledge of the hotel, including hours of operation, hotel services and local events
• Assist fellow team members and other departments to maintain positive working relationships
• Provide or obtain accurate information

Conocimientos

Guest service

Customer focus

Communication skills

Descripción del empleo

Guru Hospitality is seeking a Front Desk Clerk to support Guest Service Agents with checking in and checking out guests, delivering outstanding guest service and contributing to profitability. The role emphasizes timely responses to inquiries, providing directions, and maintaining strong knowledge of hotel services and local attractions.

Ideal candidates will demonstrate passion for guest experiences, integrity, urgency, and dependability, with a customer-focused mindset and adaptability to