Guest Experience Concierge

Paycom - ATS; Asheville (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

Paycom - ATS is seeking a courteous Front Desk Associate to warmly greet guests, manage efficient check-ins and check-outs, and provide timely information on local amenities in Asheville, NC. The role requires staying composed under pressure and delivering professional service across all guest interactions.

Responsibilities include processing payments, handling messages and mail, and ensuring brand standards are maintained.

Qualifications

• High School Education and relevant hotel experience.
• Ability to work well in stressful high-pressure situations.
• Strong communication and guest service orientation.

Responsibilities

• Greet guests upon arrival and manage check-ins/check-outs in a friendly, efficient manner.
• Provide accurate information on local transportation, dining options and activities.
• Process guest payments and handle billing accurately.
• Explain hotel amenities and services to guests during check-in and throughout the stay.

Education

High School Education

Job description

Paycom - ATS is seeking a courteous Front Desk Associate to warmly greet guests, manage efficient check-ins and check-outs, and provide timely information on local amenities in Asheville, NC. The role requires staying composed under pressure and delivering professional service across all guest interactions.

Responsibilities include processing payments, handling messages and mail, and ensuring brand standards are maintained.