Guest Experience Specialist - Front Desk

Paycom - ATS; New York; On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

401K Investment

Medical, Dental, Vision

Voluntary Benefits

FSA and HSA

Referral Bonus

Associate Travel Program Discounts

Job summary

Paycom - ATS is seeking a Front Desk Agent to assist guests efficiently, courteously and professionally in all front office functions. A high standard of service and hospitality is required, with a flexible schedule. The role reports to the Front Desk Supervisor and requires basic math, reading, and good communication skills.

A high school diploma or equivalent is preferred. Duties include registering guests, handling payments, providing local information, and promoting hotel services.

Qualifications

• High school diploma or equivalent preferred.
• Skills include: typing, computer aptitude.
• Interpersonal skills, reading, writing, mathematical abilities, including basic math.

Responsibilities

• Registers guests into the hotel in a prompt and courteous manner.
• Checks guests in and out, processes payments according to policies.
• Promotes hotel services, facilities and outlets and provides guest information.
• Responds to guest requests and resolves complaints to guest satisfaction.
• Handles reservations and postings, and manages cashiering and deposits.

Skills

Typing

Interpersonal skills

Reading

Writing

Mathematical abilities

Phone communication

Computer aptitude

Education

High school diploma or equivalent

Job description

Paycom - ATS is seeking a Front Desk Agent to assist guests efficiently, courteously and professionally in all front office functions. A high standard of service and hospitality is required, with a flexible schedule. The role reports to the Front Desk Supervisor and requires basic math, reading, and good communication skills.

A high school diploma or equivalent is preferred. Duties include registering guests, handling payments, providing local information, and promoting hotel services.